Competence comes from practice.
Scenario-based eLearning, blended programs, and AI coaching for multilingual, multi-site workforces.
Instructional Systems Design · Learning Experience Design · Enablement
Competence doesn't come before opportunity. It comes from it. The hardest moments at work shouldn't be the first time someone faces them: a tough performance conversation, a situation that's escalating, a safety call at sea.
I rebuilt my career in a new country and a second language. Confidence came from practice, not from waiting until I was ready.
Now I design that practice for others: scenario-based eLearning, blended programs, and AI coaching for teams across multiple sites, 9 countries, and 8 languages.
EdD in progress, Northeastern · M.A. Teaching, Mills College Daria Sur | Instructional Systems Designer
AI PERFORMANCE SUPPORT
Gotchoo app
An AI coach for navigating U.S. workplace communication
Originally built as Cultural Compass for executives and senior technical leaders relocating to the U.S. for a global automotive manufacturer. It maps home-culture communication styles to U.S. norms, then gives users scripts to use and challenges to rehearse. After the pilot, I rebuilt it as gotchoo, a standalone web app for any new international hire.
Client: Multinational automotive manufacturer
Pilot Results: 35 of 50 pilot users applied a script in real meetings
BEHAVIORAL & COMPLIANCE TRAINING
Workplace Violence Prevention eLearning
Staff had a required prevention plan but needed to act on it in seconds, often with children in the room. With the Safety team and HR, I designed a 25-minute course built around one judgment call: is this a warning sign or workplace violence, and what do I do next?
Built: 5 lessons, 2 branching scenarios, 11 knowledge checks
Partners: Safety team, Human Resources
Result: 2× completion rate; 40% less time to complete.
CAPABILITY DEVELOPMENT
Growing Together: Rolling Out Leadership Competencies
Tools: Claude Design, Canva, Veo 3.1., Powerpoint, LMS Administration, ADP
A blended program that turned a new leadership competency framework into goals staff actually write, track, and talk about. Every piece ends in the same place: one real goal, tied to a competency and ready to enter in ADP.
Client: Frontline workforce of ~800 across 50 locations · early education sector
Built: Workshop series, microlearning, resource guide, ADP
Skill Up: A Community of Practice for Workplace Reskilling
TECHNOLOGY ADOPTION · ADDIE & AGILE
Tools: ChatGPT, Synthesia, Canva, Adobe Express, Microsoft 365 (Excel, Word, PowerPoint, Forms), Copilot, Sharepoint, Workday, Canvas
A flipped session series for a university ITS department. Short microlearning, hands-on practice, and 1:1 follow-up grew into a weekly community where staff and faculty learn from each other and adopt new digital tools.
Client: Global multi-campus higher-ed institution, ~1000 staff.
Result: webpage traffic grew 30% over two months
Modalities: Microlearning · ILT/VILT · Job aids · Hypercare
INSTRUCTIONAL SYSTEM DEVELOPMENT
Learning Architecture for Workforce Onboarding
Tools: Claude Design, Canva, Synthesia, Veo 3.1., ADP
New hires across 50 sites were getting inconsistent onboarding, and every new module meant three rounds of SME review. I built a shared design system so every module follows the same structure, which cut SME review to one round and module design time by 40%. New hires practice real situations through branching scenarios, and support requests dropped 28% after launch.
Client: Frontline workforce of ~800 across 50 locations · early education sector
Result: 40% faster module design · SME review cycles cut from 3 rounds to 1
