Competence doesn't come before opportunity. It comes from it.

I build the spaces where people practice before it counts.

28% fewer support requests · 25% faster time-to-competency.

Everyone needs room to get it wrong first.

Not enough of those rooms exist for people working in a second language, stepping into their first leadership role, or starting over in a new country. I learned that the long way, as an immigrant and a career changer. So when I get the chance to build opportunities for others, I take it.

UNDERSTAND

Cultural Compass

An AI coach that maps your home-culture communication style to U.S. workplace norms, then gives you a script for your next meeting.

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A laptop computer displaying an online learning platform with instructional content about observational skills and interpretation in observation exercises.

Learning Architecture for Workforce Onboarding

Tools: Claude Design, Canva, Synthesia, Veo 3.1.

Designed a scalable onboarding and behavioral training ecosystem for a multi-site workforce. Created SCORM-compliant eLearning, interactive branching scenarios, facilitator-led resources, and AI-generated communication training videos using Claude and Veo 3.1.

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eLearning: Building a Safe and Respectful Workplace

Tools: Articulate 360, Miro, Anthropic Claude, Veo 3.1 Gen AI video and characters.

A scenario-based eLearning module helping staff recognize and respond to workplace violence — developed in close collaboration with SMEs to balance empathy with compliance through realistic, situational content.

Designing Accessible eLearning Resources

Tools: Articulate 360, Anthropic Claude, Veo 3.1, Flow

Designed and facilitated a hands-on workshop where participants used design thinking to build WCAG 2.1-compliant, user-centered learning resources, while applying accessibility principles, including semantic structure, alt text, color contrast, and multimedia directly to their own content.

Modalities: ILT, eLearning, job aids, handouts

Tablet displaying a presentation titled 'Classroom to Clinic' and 'AI Essentials for Future Nurses with Copilot' with a photo of diverse students in a classroom, some using laptops, and various slides on the side.

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Tools: Canva, Anthropic Claude, Adobe Acrobat

Interactive PDF

No login. No dashboard. No complex solutions. Just an interactive workbook that helps nursing students develop clinical reasoning, prompt engineering, and responsible AI-use skills through guided practice and reflection.

Screenshot of a presentation or training material with images of diverse people, discussing leadership, trust, and coaching, with text and graphics about empowering managers, team feedback, and coaching principles.

Managerial Training Program: Supporting Employees on Leave

Tools: Anthropic Claude, Adobe Express, Synthesia, Articulate 360, Canva & PPT Slides

A blended leadership training for mid-level managers on supporting employees through medical leave, balancing empathy with compliance through communication and documentation skills. Built around the Heart–Mind–Hand framework, the program used scenario-based role-play, guided discussion, and an AI coaching tool to bridge learning to real-world practice.

Modalities: VILT, video scenarios, interactive activities, AI coaching

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A presentation slide deck on high-performing teamwork and team development strategies, featuring sections on team stages, self-assessment, and classroom support action plan, with images of a smiling person, a child, and team diagrams.

Leadership Training Design

Case Study Based on Real-World Projects; Tools: Claude, Adobe Express, Synthesia, Slides

A blended leadership program equipping Center Directors to lead consistent, effective performance conversations across distributed sites. The integrated solution combined eLearning, facilitated workshops, job aids, and AI-supported coaching. Delivered through presentation design, video content, a structured workbook, and interactive activities to support real-world application.

Modalities: eLearning, ILT/VILT, job aids, AI coaching

Tech-Enablement Onboarding eLearning

Tools: Miro, Articulate 360 (Rise, Storyline), Canvas, Workday (LMS)

Onboarding eLearning for staff and faculty is designed to help new hires use technology confidently and integrate into the company culture. Initially created for a California satellite college campus, the project was adapted for global training, expanding across the organization through collaborative efforts from IT and HR departments.

Laptop screen displaying a presentation slide titled 'AI for Small Businesses Clinic' with a photo of a smiling man and woman, and a fluffy dog. A smaller overlay window shows a slide titled 'Pentagon Framework for AI Prompts' with a diagram of five elements connected in a pentagon.

AI in Action for Small Businesses

AI in Action for Small Businesses is a hands-on learning series for Oakland entrepreneurs. Partnering with Northeastern University students and community leads, I co-designed sessions that clarified the roles of AI assistants vs. agents and mapped real business goals into actionable workflows. We used Miro to capture needs and turn ideas into steps owners could use immediately.

Workplace Reskilling: Partnering with AI‍ ‍

Tools: ChatGPT, Synthesia, Canva, and Adobe Express.

Skill Up is a product enablement learning series for a university IT department, designed as 30-minute flipped learning experiences that blend online and in-person formats. Grounded in Design Thinking and backward design, this approach provides hands-on, learner-centered practice with real-time feedback.

Modalities: Microlearning videos, ILT/VILT sessions, job aids, and hypercare.