Instructional Systems Design · Learning Experience Design · Enablement
Competence doesn't come before opportunity. It comes from it.
Scenario-based eLearning, blended programs, and AI coaching for multilingual, multi-site workforces.
Everyone needs room to get it wrong first.
The hardest moments at work shouldn't be the first time someone faces them: a tough performance conversation, a situation that's escalating, a safety call at sea.
I rebuilt my career in a new country and a second language. Confidence came from practice, not from waiting until I was ready.
Now I design that practice for others: scenario-based eLearning, blended programs, and AI coaching for teams across multiple sites, 9 countries, and 8 languages.
EdD in progress, Northeastern · M.A. Teaching, Mills College Daria Sur | Instructional Systems Designer
AI PERFORMANCE SUPPORT
Cultural Compass
An AI coach for navigating U.S. workplace communication.
Built for international specialists relocating to the U.S. for a global automotive manufacturer. It maps home-culture communication styles to U.S. norms, then provides scripts to use and practice challenges to rehearse.
Client: Executives and senior technical leaders relocating to the U.S. for a multinational manufacturer
Results: 2x faster time-to-competency · 35 of 50 pilot users applied a script in real meetings · Scaled from client pilot to public tool
BEHAVIORAL & COMPLIANCE TRAINING
Workplace Violence Prevention eLearning
Tools: Articulate 360 rise & Storyboard, Anthropic Claude, Veo 3.1
Staff had a required prevention plan but needed to act on it in seconds, often with children in the room. With the Safety team and HR, I designed a 25-minute course built around one judgment call: is this a warning sign or workplace violence, and what do I do next?
Built: 5 lessons, 2 branching scenarios, 11 knowledge checks, AI-generated video
Partners: Safety team, Human Resources
Client: An early education network | 50 sites, ~800 staff
Result: 2× completion rate; 40% less time to complete.
CAPABILITY DEVELOPMENT
Growing Together: Rolling Out Leadership Competencies
Tools: Claude Design, Canva, Veo 3.1, Power Point
A blended program that turned a new leadership competency framework into goals staff actually write, track, and talk about. Every piece ends in the same place: one real goal, tied to a competency and ready to enter in ADP.
Client: An early education network | 50 sites, ~800 staff
Modalities: Workshop series, microlearning, resource guide, ADP training
INSTRUCTIONAL SYSTEM DEVELOPMENT
Learning Architecture for Workforce Onboarding
Tools: Claude Design, Canva, Synthesia, Veo 3.1.
New hires across 50 sites were getting inconsistent onboarding, and every new module meant three rounds of SME review. I built a shared design system so every module follows the same structure, which cut SME review to one round and module design time by 40%. New hires practice real situations through branching scenarios, and support requests dropped 28% after launch.
Client: An early education network | 50 sites, ~800 staff
Result: 40% faster module design · SME review cycles cut from 3 rounds to 1 · 28% fewer support requests
TECHNOLOGY ADOPTION · ADDIE & AGILE
Skill Up: A Community of Practice for Workplace Reskilling
A flipped session series for a university ITS department. Short microlearning, hands-on practice, and 1:1 follow-up grew into a weekly community where staff and faculty keep learning from each other.
Client: Global multi-campus higher-ed institution, ~1000 staff and faculty
Result: 30% increase in tool adoption.
Modalities: Microlearning · ILT/VILT · Job aids · Hypercare
Tools: ChatGPT, Synthesia, Canva, Adobe Express, Microsoft 365, Copilot
